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Delivery Information

Thanks for buying from us. In order to get the order to you ASAP, please kindly check the below information. If you have any questions, feel free to contact via email [email protected].

Shipping Fees

Currently we offer free shipping on all orders with UPS Ground in the US mainland. Transit time with UPS ground shipping is anywhere from 2-5 business days depending on your location.

Note: We are unable to ship to Alaska, Hawaii, Puerto Rico, APO/FPO, or U.S. territory.

We use the highest quality and fastest logistics companies such as UPS Logistics, USPS, and FedEx Logistics to assist transportation.

Note: We DON’T use post office box.

Shipping Times

Most products ship within 3 business days from the date of your order (unless indicated on the product page). When your order is shipped, you will receive a tracking information; please kindly check the below information. Your website account will also be updated with the tracking information in the order history to show shipment tracking number(s).

If you do not receive tracking info within 5 business days of placing your order, please feel free to contact us via email [email protected]. If we are unable to ship your item, we will contact you to either make an alternate purchase or cancel your order for a full refund.


Processing Time: 72 Business hours

Order Cutoff Time: Before 4:00 PM Every Day (GMT-08:00)


Payment Way

We corporate with credit card company Visa Credit Card and MasterCard and PayPal payment, and you can use one of the above payment ways. If your card produced the dealing fee, it would not be included in the price.

About Modification

Once your payment is completed, please inform us by phone or E-mail if any modification is needed before we dispatch your package. The customer will be responsible for all extra fees caused by address alternation if contact is made after the item has been dispatched.

International Purchase

Import duties, taxes, and charges are not included in the item price or shipping charges. The buyer should be responsible for these charges.

Contact Information


Our phone working time: Monday to Friday, 08:00-17:00, GMT-8

Email: support@hangkaimotor.com

All feedback will be responded to within 24 hours.(Except weekends and public holidays)

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