Frequently Asked Questions
1: What is the target customer of our website?
Currently we only ship merchandise within the continental US. And we will be opening to the world very soon!
2: How long will your package be delivered?
Normally, over 95% package is delivered within 2-5 business days. You may also check more about shipping in our Delivery Information page.
3: What kind of payment do you accept?
We give our user a wide range of payment methods to choose, including PayPal, Visa, American Express, MasterCard, Credit Card, etc. Please select one according to your actual situation.
4: How can I confirm I’ve finished the order successfully?
When you finish the payment, you will receive an email with your order information. You may also go to your account on our website to check the status of your order.
5: Is it safe to make an online order from your site?
Yes, it’s 100% secure to purchase from our website. We use a leading eCommerce platform to handle our orders. All your private information involved in your order, including your name, credit card number and address, is kept safely and will never be disclosed. We also provide worry-free guarantee: one-year limited warranty.
6: What if I want to cancel the order? And what’s your refund policy?
To value our every customer and make efforts to deliver the first-rate product and service, we have our own refund policy for different situations. You may check the details in our Return Policy page
7: Do you have any support team for customer? How can I contact them?
Certainly we have! Whenever you have a question on our website or with our products, you can feel free to contact our support team. Our supporters are very glad to receive your inquiries and suggestions, and will reply you within 24 hours (on working time) or 48 hours (on weekend).
8: What is Outboard Motor?
An outboard motor is an independent propulsion system attached to the boat that propels the boat through the water faster than any set of oars. Motors come in a variety of power levels, from small rowing boats to large fishing boats, allowing you choose the right power to achieve the desired speed.
9: Why outboard motors are the favorite of many boaters?
The biggest advantage of an outboard motor is that it is very simple to store and transport, which means you can take it on and off the boat. In addition, outboard motors give excellent maneuverability, you can roam on the blue sea on a yacht with your relatives and friends, and feel the comfort of the sea breeze. At the same time, you can catch fat fish in the deep sea and enjoy the beauty and excitement of life.
10: Are there any disadvantages?
Every coin has two sides. If something goes wrong, you will have to get into the water to fix it, which may be a trouble for you.
11: How long can an outboard motor last?
The life of an outboard motor usually depends on how you maintain it. However, it will typically last many years, with proper maintenance and storage when you are not using.
12: Which type is more recommended, 2-stroke or 4-stroke?
For casual anglers or anyone learning how to fish, a two-stroke outboard motor will get the job done. Not only is it more affordable but also easier and cheaper to repair. To the contrast, the four-stroke one, as an ideal alternative for boaters that need a powerful motor for longer distances, delivers impressive fuel efficiency.
13: What are differences of outboard motors between electric and gasoline power types?
Outboard motors are available in both electric and gasoline power types. Electric versions are generally smaller and offer less horsepower in exchange for quieter sailing and are suitable for smaller boats. Gasoline-powered outboard motors are louder, but deliver hundreds of horsepower, making them the perfect partner for larger fishing boats. Of course you can also attach two or even four outboard motors all to the same steering wheel to increase the power of a larger fishing boat.
14: What safety precautions should you take when using an outboard motor?
Don't do the following will avoid cylinder Scoring:
A. Start the motor on bank.
B. Use the motor when it stop coming out of water. Even if you want test the motor, it should be done in the river!
C. When there is no water coming out from the motor, please stop using it immediately, then check the impeller of Water pump or check if the water outlet has been blocked. Please add gear oil to the gears before use the motor and replace gear oil after the run-in period（10hours）.(if you do not know how to handle this, please contact with us )
If you would like to find out more, you should make contact with our support team. A member of the team will be happy to provide you with more advice and information.