Delivery and Return
Shipping Policy
We offer free shipping on all orders with UPS Ground in the US mainland. Transit time with UPS ground shipping is anywhere from 2-5 business days depending on your location.
Note: We are unable to ship to Alaska, Hawaii, Puerto Rico, APO/FPO, or U.S. territory.
We use the highest quality and fastest logistics companies such as UPS Logistics, USPS, and FedEx Logistics to assist transportation.
Note: We DON’T accept post office box.
Shipping Times
Most products ship within 3 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 5 business days of your order, feel free to follow up with us via email.
DELIVERY DAYS: 2-5 Business DAYS
Processing Time: 72 Business hours
Order Cutoff Time: Before 4:00 PM Every Day (GMT-08:00）
Our advantages: We have three local warehouses located in NJ, CA & GA. The goods will ship to you from the closest warehouse.
Our advantages: We have three local warehouses located in NJ, CA & GA. The goods will ship to you from the closest warehouse.
For more details, please check our Delivery Information page.
International Purchase
Import duties, taxes, and charges are not included in the item price or shipping charges. The buyer should be responsible for these charges.
Refund Policy
Every product is backed by a 12-months warranty and a 60-day return policy for some reason from the date of purchase. Exceptional circumstances will be listed clearly in the listing. If you need to return a product and get a refund, please contact us for a free shipping label and ship it back.
The refund would be processed after the item is received by our warehouse staff, which is confirmed to be unopened and in good condition. You may learn more details on our Return Policy page.
If you have any question, feel free to contact us.
Email: support@hangkaimotor.com
All feedback will be responded to within 24 hours.(Except weekends and public holidays)
Tel: +86-17341369305
Our phone working time: Monday to Friday, 08:00-17:00, GMT-8